Libby's official Frequently Asked Questions page can be found here: https://help.libbyapp.com/en-us/categories/frequently-asked-questions.htm?tocpath=Home%7CFrequently%20asked%20questions%7C_____0
It answers questions such as changing your language and how to sign out of Libby.
If you still have any problems after consulting the How-To guides and the FAQs page, you can still call us at 304-558-2045 or email us at wvlcref@wv.gov.
West Virginia Library Commission
1900 Kanawha Blvd East | Culture Center, Bldg. 9 | Charleston, WV 25305
In-State Toll Free : (800) 642-9021 | (304) 558-2041
WV.gov